ActivitySure are always happy to help. Below you'll find a selection of the most frequently asked questions, so that you feel more comfortable purchasing sports and activities travel insurance. Otherwise, you can get in touch with our UK-based contact centre, and a member of the team can assist you with your queries.
Do I have to be a UK resident?Yes. In order to purchase a policy through ActivitySure, you must be a permanent resident of the UK. You must also have your main home in the UK, be registered with a medical practitioner in the UK, and be returning back to the UK after your trip.
When does travel insurance need to be purchased?Travel insurance should be purchased as soon as you would like to be covered for cancellation for your trip. For single trip policies, your cancellation cover comes into effect on the day of purchase, and all other benefits begin on the day you travel. For annual policies, cover begins on the commencement date of the policy. Please ensure you select the correct start date to be fully covered for cancellation.
Can I work abroad?Our policies vary between insurers, and we may be able to provide cover for temporary occupations like bar and restaurant work, or clerical occupations. This would be subject to payment of an additional payment.
Please contact our customer care team for more information.
What equipment is covered on winter sports trips?When the appropriate winter sports premium has been paid, some of your own winter sports equipment will be covered. The equipment cover will vary between brands, so please refer to the winter sports section in your Policy Wording for full details.
Most policies will cover skis (including bindings), ski boots, ski poles and snowboards as a minimum, whilst others can include additional cover for further equipment, such as ice skates. If you are looking to cover a specific item, please speak to a member of the customer care team, who will be able to confirm your cover.
Can I extend a single trip policy from abroad?Under most circumstances we can extend a single trip policy while you're abroad, providing you have not made a claim, do not intend to make a claim, and contact us before your policy is due to expire.
What is the maximum age you will cover?We offer a variety of policies provided by different insurers. Because of this, upper age limits vary depending on the cover you need, although we have providers without specified age limits. Please give us a call if you are concerned that your age may impact your ability to get a policy.
Am I covered for disruption due to natural disasters?Some of our policies offer catastrophe or natural disaster cover. Please check your Policy Wording for details of this cover.
Expenses that are coverable by your airline or tour operator will not be covered by your travel insurance policy.
*Please see your policy wording for details.
Am I covered if there were to be a terror-related attack?Our policies do not include cover for terrorism; however, should you be injured in a terror attack whilst abroad, all of our policies offer emergency medical and repatriation cover as standard.
Please refer to your Policy Wording for full terms and conditions or call our customer service team who will be happy to assist.
The policy refers to an excess, what is this?An excess is the amount that you are liable to pay in the event of a claim, like a deductible. It is payable per person, per section, and per claim.
Does my policy cover me for UK trips?We can cover trips which take place in the UK, but there are terms and conditions that may apply. For example, trips may need to be of a certain duration, or at least a certain mileage from home. We would ask that you consult your Policy Wording for a full explanation of UK cover.
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