Please note, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for the Emergency Medical Expenses section.

Make a Claim

If you want to make a travel claim or call medical assistance please find the relevant number to your policy in your policy documents or find the numbers here:

Product NameClaims NumberEmergency Assistance CompanyEmergency Assistance Number
Allsafe+44 (0) 203 829 6761Emergency Assistance Facilities+44 (0) 203 829 6745
Cruise & High Value Travel Insurance+44 (0) 203 829 6761Emergency Assistance Facilities+44 (0) 203 829 6745
Direct2Insure+44 (0) 208 865 3136Emergency Assistance Service+44 (0) 208 865 3137
Direct Travel Insurance+44 (0) 1702 553 443The Medical Emergency Assistance Company+44 (0) 20 3472 2388
Quoting: Direct Travel
Fit2Travel+44 (0) 203 829 6761 Emergency Assistance Facilities+44 (0) 203 829 6745
Fit4travelSections 1 to 15 and 17 to 19 Intana:
+44 (0)20 8865 3102
For Section 16 End Supplier Failure Insurance:
+44 (0)20 8776 3752
For Section 20 Legal Costs and Expenses:
+44 (0)20 8865 3121
Medical Emergency Service+44 (0) 208 865 3101
Flexicover+44 (0) 203 824 0716Emergency Assistance Facilities+44 (0) 203 824 0715
FreeSpirit+44 (0) 2392 419 879Medical Assistance Service+44 (0) 203 829 6745
Go Insure+44 (0) 203 829 6761Emergency Assistance Facilities+44 (0) 203 829 6745
Holiday Insurance
+44 (0) 203 829 6761 Emergency Assistance Facilities+44 (0) 203 829 6745
Spectrum Travel Insurance+44 (0) 203 824 0716Emergency Assistance Facilities+44 (0) 203 824 0715
TopDog+44 (0) 203 824 0716Emergency Assistance Facilities+44 (0) 203 824 0715
Voyager+44 (0) 203 829 6761Emergency Assistance Facilities+44 (0) 203 829 6745

Gadget Insurance Claims

To make a gadget claim check your documents for the how to claim section. Details from the latest documents (as of 3rd August 2017) can be found below.

Notify Trent Services (Administration) Limited as soon as possible after any incident likely to result in a claim under the insurance at:

Trent Services (Administration) Limited,
Trent House,
Love Lane,
Cirencester,
Gloucestershire,
GL7 1XD

Telephone number: 01285 626020

Any other non-claim or medical assistance querys? Click here